WHAT IS THE "OFFER WALL", AND HOW DO I FIND IT?
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You can now earn free gems in the game by completing 3rd party offers. To find offers, navigate to the 'Shop' then to the 'Gems' tab. Select 'Earn Gems' and after a few moments, the offer wall should populate with offers available to you. Click the menu button on the upper left to access 'Reward Status' where you can view offers you've already started! All offers expire after some time. View each offer's 'Eligibility Rules' for details. The Tapjoy offer wall is only available on the mobile versions of Animation Throwdown. |
I'VE ATTEMPTED TO DO AN OFFER, BUT DIDN'T RECEIVE MY GEMS!
Please note the following when troubleshooting offer completions:
- You must navigate to the offer from within Animation Throwdown. Doing so externally will not result in a credit, even if all requirements are met.
- All requirements for each offer must be met entirely. Premature uninstallation/cancellation will cause the offer to not credit properly.
- If you have attempted the same offer before, whether it be within Animation Throwdown or another game/app/website, it will not credit a second time.
- Complete the offer when you have a strong-stable WiFi to avoid any communication issues. Please also avoid ad blockers or a VPN as they could also prevent Tapjoy from receiving the necessary information confirming your offer completion.
If you believe you have met all requirements for an offer, but it has still not awarded you any gems, please give it at least 24 hours for the reward to show up.
IT'S BEEN MORE THAN 24 HOURS AND MY OFFERS SAY "PENDING"/"REJECTED"!
Offers are credited based on approval by the 3rd party provider. While an offer is in the "Pending" phase, it may or may not be approved based on whether the provider indicates all requirements have been met.
As an example, if an offer is a 30-day trial, it may not credit for several days, or at all if it's canceled instantly.
You can check the status of your offer by navigating to your Reward Detail.
If an offer has been marked as 'Rejected', it usually indicates that requirements were not met, or that a duplicate submission was detected.
After 24 hours if you feel that an offer should have credited, please contact Tapjoy through your Reward Detail page. Scroll down to 'Contact Support', select the task that you need help with and click 'Contact Support'.
WHERE IS MY REWARD STATUS? HOW DO I CONTACT TAPJOY?
To access your Reward Status menu please follow these steps:
1. Select the "Earn Gems" option in the Shop
2. Tap the 3-bar icon in the upper-left corner of the screen, then select Reward Status.
3. You will be redirected to your Reward Status listing all attempted offers. Click on the offer in question and scroll down to view each Task in this offer.
On your Reward Detail page under Contact Support, select the Task in question and click Contact Support. This will start a ticket with Tapjoy about your offer.
Tapjoy will ask a few questions to provide proof of completion. Provide as much detail as possible.
MY OFFER SAYS "OFFER APPROVED" BUT I DID NOT GET MY GEMS!
Offers may take some time to credit based on the type of offer. Usually relaunching the application or completing a battle can cause offers to be properly rewarded. If for any reason you do not see gems you have been awarded, please allow up to 24 hours before contacting the Customer Support team. After 24 hours, you can reach out to support with the following:
- Your Player ID # (Found by tapping your character portrait).
- The name of the offer that you had difficulties with.
- The Conversation ID# of your Tapjoy Support Request (found by returning to the offer's Chat History. The Conversation ID should be at the top of this chat window if you scroll all the way up).
I AM EXPERIENCING CRASHES OR OTHER TECHNICAL ISSUES!
If issues persist after relaunching the application, we recommend syncing a Kongregate account to backup your save data (if you have not yet done so), and clearing out cache/ reinstalling the application, and then restarting your device. If this does not alleviate the issue, please contact us via the submit ticket option at the top of this page.
Please include:
- Your Player ID # (Found by tapping your character portrait)
- Device/Model and Operating System version (example: LG Optimus L1 Android OS 4.1.2)
- Brief description of the problem, and steps you've already taken.
I CONTACTED TAPJOY, BUT HAVE YET TO HEAR BACK OR HAVE NOT BEEN AWARDED PROPERLY!
All tickets received are being looked into and answered in the order they are received. We ask you be patient during this process. If you feel you were rejected unjustly you can contact our team.
I FOUND A MALICIOUS/MISLEADING OFFER! (ie: Free Trial not really Free)
We are interested in keeping offers as honest as possible for players. With that mindset, if you encounter any offer that seem suspicious, misleading, or out right malicious, please contact us via the submit ticket option at the top of this page.
Please include:
- Player ID # (Found by Tapping the character portrait).
- Name of offer, and any relevant screenshots.
- Description of why you believe the offer needs to be reported.
WHAT ARE 2X OFFER WALL EVENTS?
On occasion, we hold special events that reward double the gems earned through Offer Wall completions.
To be eligible for the bonus, you must start your offer during the promotional period but may complete it outside of the promotional period as normal, as long as the offer doesn't expire. The total Gems displayed on an offer during the promotional period will already include the extra Gems from the double promotion.